Return Policy for The Fur Pal
At The Fur Pal, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you’ve received, we offer a 14-day return policy to give you peace of mind.
How to Return an Item
We accept returns for most products within 14 days of the date your order was delivered. If you'd like to return an item, please follow these steps:
-
Contact Us: Reach out to our customer service team at support@thefurpal.com to initiate your return request. Be sure to include your order number and the reason for the return.
-
Return Authorization: Once your return is approved, you will receive a Return Authorization (RA) number and return instructions.
-
Prepare Your Return: Pack the item securely in its original packaging, including any tags, manuals, or accessories. We recommend using a trackable shipping service to ensure the return is successfully delivered.
-
Return Shipping: Customers are responsible for the return shipping costs. Please note that shipping fees are non-refundable.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
-
The item must be in its original, unused condition with all original packaging, tags, and accessories.
-
Products that are opened, used, or damaged are not eligible for return unless there is a defect or damage that occurred during shipping.
-
Certain items are non-returnable due to hygiene or safety reasons (e.g., pet food, grooming products, and bedding) unless they are defective or damaged.
Refund Process
Once we receive and inspect your returned item, we will process your refund. If the return is approved:
-
Refunds will be issued to your original payment method within 5-7 business days.
-
Please note that original shipping fees are non-refundable.
Exchanges
We do not offer direct exchanges at this time. If you would like to exchange an item for a different product, please follow our return process and place a new order for the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@thefurpal.com with photos of the damage or defect. We will make it right by either offering you a full refund or sending a replacement at no additional cost.
How to Contact Us
If you have any questions about our return policy or need assistance, please don’t hesitate to get in touch:
Email: support@thefurpal.com
Website: www.thefurpal.com
Important Notes:
-
All returns must be made within 14 days from the date your order is delivered.
-
Returns must be in resellable condition, with no signs of wear, use, or damage (unless due to a defect or shipping error).
-
The customer is responsible for return shipping costs, so we recommend using a trackable shipping method for returns.