Privacy Policy

Last Updated: [19/11/2024]

At The Fur Pal, we value the trust you place in us when you shop at our online pet store, and we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our store.

Information We Collect

We collect personal information in several ways, including when you create an account, place an order, or interact with our website. The types of information we may collect include:

Personal Information: Name, email address, mailing address, phone number, and payment information (credit card, PayPal, etc.).
Order Information: Product details, order history, shipping information.
Website Usage Information: IP address, browser type, device information, and browsing activity on our site (collected through cookies and tracking technologies).

How We Use Your Information

The personal information we collect is used to enhance your shopping experience and provide the services you request. We may use your information for the following purposes:

Order Processing: To fulfill orders, process payments, and ship products.
Customer Support: To respond to inquiries, provide support, and resolve any issues with your order.
Personalization: To recommend products, special offers, or promotions based on your preferences and purchase history.
Marketing: To send you promotional emails (with your consent) about new products, sales, and special offers. You can opt-out of marketing emails at any time.
Improvement of Services: To monitor and improve our website's performance, user experience, and product offerings.

How We Protect Your Information

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include encryption, secure socket layer (SSL) technology for payment transactions, and strict internal procedures for handling sensitive data.

While we take reasonable precautions, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

Sharing Your Information

We will not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who help us run our business, such as:

Payment Processors: To process payments securely.
Shipping Partners: To fulfill and deliver your orders.
Marketing Providers: To send you promotional content (if you’ve opted in).
Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or the safety of others.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and provide a personalized shopping experience. Cookies help us remember your preferences, keep you logged in, and analyze website traffic.

You can control cookie settings through your browser’s preferences, but disabling cookies may impact your ability to use certain features on our website.

Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we have collected about you.
Correction: You can update or correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain legal or contractual obligations.
Opt-Out: You can opt-out of receiving promotional emails or other marketing communications at any time by following the unsubscribe instructions in those emails.

To exercise any of these rights, please contact us at support@thefurpal.com.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

The Fur Pal is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will revise the "Last Updated" date at the top of the page. Please review this policy periodically for any changes.

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

The Fur Pal
Email: support@thefurpal.com

Website: www.thefurpal.com